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Abuse Policy

Effective date: 1 Nov 2026Last updated: 30 Oct 2026Version 1

On this page (4) ▾
  1. What counts as abuse
  2. How to report
  3. What we can do
  4. Law enforcement

The short version

  • Use VPNHero lawfully. Spam, attacks, fraud, malware, harassment and illegal content are abuse.
  • Report abuse to info@vpnhero.com with the subject [Abuse], including IP, port and exact time.
  • We can remove a server from the VPNHero network and restrict the device that caused the abuse.
  • We cannot inspect traffic. Our logs are kept for about 3 months.
  • We answer within a few working days; urgent safety issues faster.

1. What counts as abuse

Using VPNHero for any of the following violates our Terms of Service:

  • Spam
    Unsolicited bulk email or messages.
  • Attacks
    DDoS, port scanning, brute force, intrusion attempts.
  • Fraud and phishing
    Deceiving people for money or credentials.
  • Malware
    Distributing or controlling malicious software.
  • Child sexual abuse material
    Reported to NCMEC or the competent authorities.
  • Harassment
    Threats, stalking, targeted abuse.
  • Copyright infringement
    See the DMCA Policy.
  • Circumventing fair-use limits
    Evading the device limits that keep the free service fair.

2. How to report

Email info@vpnhero.com with the subject [Abuse]. So that we can match the report against our logs, include:

  1. The IP address and port the abuse came from.
  2. The exact time, with time zone (or in UTC).
  3. The target: hostname, IP or address that was affected.
  4. Evidence: logs, email headers or screenshots.

We answer within a few working days. Urgent safety issues are handled faster; please say so in the subject.

Report abuse

3. What we can do

  • Remove a server from the network. Servers may be operated by VPNHero or by third parties; we decide which ones the app offers.
  • Restrict or block a device. Using our server logs (kept about 3 months) we can identify the app installation by its device identifier and limit or block it.
  • What we cannot do: inspect, filter or recover the content of traffic. We never see it.

4. Law enforcement

Requests from law enforcement go to info@vpnhero.com. We answer valid legal process for the data we hold: server logs for about 3 months, and no traffic content. For emergency requests, describe the imminent danger to life or safety so that we can prioritise them.

This policy is a content outline pending legal review. A yearly transparency summary of requests is planned. Questions: info@vpnhero.com.