The short version
- You must be 18 or older. You accept these terms in the app before first use.
- VPNHero has a free tier and is updated often: expect changes and occasional interruptions.
- Servers in the VPNHero network may be operated by VPNHero or by third parties; we cannot guarantee their availability or speed.
- Use VPNHero lawfully. Abuse can get a device limited or blocked.
- Questions: info@vpnhero.com.
1. Agreement and eligibility
These terms are an agreement between you and Def24 Inc. (“we”) about the VPNHero apps and website. You must be 18 or older. You accept these terms on first start of the app; when they change, the app asks you to accept the new version.
2. The service
- VPNHero is free at launch. We may introduce optional paid features later; anything paid will be clearly marked before you buy.
- VPNHero is updated often: features may change, and the service may be interrupted. There is no guaranteed availability, speed or location accuracy.
- Sometimes an update is required; until you install it, connecting may be paused.
3. The server network
Servers in the VPNHero network may be operated by VPNHero or by third parties. We select and monitor them, but give no guarantee about their availability, speed or location, and we are not responsible for servers operated by third parties. VPNHero is not an anonymity service. See the Privacy Policy.
4. Your own VPN files
If you import your own VPN files (“My VPNs”), you are responsible for them and must have the right to use them and the credentials you enter. The app connects them as provided, except that it removes scripts and file-access directives for your safety. We do not operate those servers.
5. Acceptable use
Use VPNHero lawfully. You are responsible for following the laws on VPN use where you are. Do not use VPNHero for:
- attacks, scanning or other harm to networks and systems;
- spam, fraud or phishing;
- illegal content, including child sexual abuse material;
- overloading the service or its servers, or evading our fair-use limits.
Details and how to report: Abuse Policy.
6. Fair use and enforcement
A device identifier keeps the free service fair. We may limit or block devices that abuse the service or Support. Server logs (with IP addresses) are kept about 3 months to investigate abuse.
7. Support
Requests you send from the app become tickets. We answer when you give an e-mail address, usually within a few working days; there is no guaranteed response time.
8. Availability by country
VPNHero is not offered where VPN apps are restricted by store rules or law. On the App Store it is not available in mainland China and France.
9. Intellectual property
The apps, the VPNHero name and logo, and the website belong to Def24 Inc. Copyright complaints: DMCA Policy.
10. Disclaimer and limitation of liability
VPNHero is provided “as is”, without warranties to the extent the law allows. We are not liable for indirect or consequential damages, or for the actions of servers operated by third parties, to the extent the law allows.
11. Termination
You can stop using VPNHero at any time by uninstalling it. We may suspend access for devices that break these terms.
12. Governing law
[Governing law and venue — owner to supply.]
13. Contact
This policy is a content outline pending legal review. Questions: info@vpnhero.com.