DMCA Policy

1. Our role

VPNHero does not host user content. When you are connected, your traffic passes through servers in the VPNHero network, which may be operated by VPNHero or by third parties; no content is stored. We act as a transitory network connection (“mere conduit”) in the sense of 17 U.S.C. § 512(a).

That means there is usually nothing for us to take down. We do, however, respond to notices that concern our website, our app or our store listings.

2. Designated agent

Send copyright notices to our designated agent:

3. What a notice must contain

To be valid under 17 U.S.C. § 512(c)(3), a notice must include:

1. The copyrighted work you believe is infringed (or a representative list).
2. The material you believe is infringing and where it is: a URL on our site or store listing, or, for VPN traffic, the IP address, port and exact time with time zone.
3. Your name, postal address, telephone number and email address.
4. A statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law.
5. A statement, under penalty of perjury, that the information is accurate and that you are the owner or authorised to act for the owner.
6. Your physical or electronic signature.

Incomplete notices may be answered with a request for the missing items and are not acted on until complete.

4. What we can do

• Our website, app or store listings: we remove or disable access to the material promptly.
• Traffic through VPN servers: we cannot see, store or remove content that passes through a VPN server. We can stop offering a server in the app and, when a notice identifies an installation that we can match in our logs, restrict that device under our Terms.
• Logs: our server logs are kept for about 3 months (92 days). We cannot identify anything older.

5. Counter-notice

If material you posted on our site was removed by mistake or misidentification, you may send a counter-notice under 17 U.S.C. § 512(g). It must include:

1. The material that was removed and where it appeared before removal.
2. A statement, under penalty of perjury, that you believe in good faith the material was removed by mistake or misidentification.
3. Your name, address and telephone number, and consent to the jurisdiction of the federal district court for your address (or, outside the US, any district in which Def24 Inc. may be found), and that you will accept service from the person who sent the notice.
4. Your physical or electronic signature.

We forward the counter-notice to the original claimant. Unless they tell us within 10 business days that they have filed a court action, we restore the material within 10 to 14 business days.

6. Repeat infringers

VPNHero has no accounts. Instead, a device identifier limits abuse of the free service. Where valid notices repeatedly identify the same installation, we restrict or block that device, as described in the Abuse Policy.

7. Misrepresentation

Under 17 U.S.C. § 512(f), anyone who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and attorneys’ fees. Please make sure a notice or counter-notice is accurate before sending it.