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Questions and answers
Six topics, 120 answers. Search across all of them, or pick a topic.
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All topics
120
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Getting started
20
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Connecting & servers
20
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Privacy & security
20
⚿
My VPNs
20
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App features
20
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Platforms & downloads
20
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Connecting & servers
20 answers
How does VPNHero choose a server?
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Why does it sometimes try several servers?
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What does “Verifying” mean?
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How long does connecting take?
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A location “ran out of servers”. What now?
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Can I cancel while it’s connecting?
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What happens if the connection drops?
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Why is my connection slow?
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What is “Nearest first”?
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How does the app know my location?
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What do uptime and latency mean?
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What is grouping?
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What do UDP and TCP mean?
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Does the server’s location match the country?
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Why does a website show a different location for my new IP?
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Can I connect to a specific server?
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Does VPNHero work on mobile data and Wi-Fi?
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Does the app connect automatically?
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Why can’t I connect at all?
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Will VPNHero unblock every website or service?
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Still have a question?
Include your app version, device and the country you tried.
info@vpnhero.com
